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Refund Policy

Last updated: 4 October 2026

We want you to be happy with Cameo3D. This policy explains when you can get a refund, how to ask for one, and how long it takes. Our orders are processed by our online reseller Paddle.com, which is the Merchant of Record and handles all refunds.

14-day refund window

You can request a refund within 14 days of any payment, for any reason, including a change of mind. This applies to your first payment and to every monthly renewal.

How to request a refund

  1. Go to paddle.net and follow the steps to find your order. Use the email address you paid with, or the link in your Paddle receipt email.
  2. If you have any trouble, email us at [SUPPORT EMAIL] with the email address you used to buy and the date of the payment, and we will help you.

What happens to your credits

When a payment is refunded, the credits that came with that payment are removed from your account.

After 14 days

Payments older than 14 days are generally not refundable. If something went wrong, for example you were charged after cancelling, you were charged twice, or a technical fault stopped you from using the credits you paid for, please contact us. We will review each case fairly and refund where it is right to do so.

Cancelling your subscription

You can cancel at any time using the link in your Paddle receipt email, or by contacting us. Cancelling stops future payments. To get money back for a payment you have already made, please use the refund process above.

How long refunds take

Approved refunds are returned to the original payment method. Paddle usually processes them within a few days, but your bank or card provider may need 5 to 10 business days to show the money in your account.

Contact

[LEGAL NAME], Pakistan
Email: [SUPPORT EMAIL]